Hosted VoIP has become the preferred business phone solution for many UK companies because it removes much of the cost and maintenance associated with traditional on-site PBX hardware.
With hosted VoIP, your telephone system operates through your internet connection rather than physical phone lines. This gives businesses greater flexibility, especially for remote working, multi-site teams and mobile staff.
Common advantages of hosted VoIP include:
- Lower upfront hardware cost
- Easier scalability when adding users or extension
- Remote working support
- Business continuity during office outages
- Access to advanced call handling features
- Simplified management and maintenance
However, an on-premise or hybrid system can still be the right choice for some businesses, particularly where existing infrastructure remains fit for purpose or specialist operational requirements exist.
Rather than recommending expensive rip-and-replace projects, Excel Communications evaluates existing telecoms infrastructure first. Many businesses can improve reliability, flexibility and performance by upgrading or integrating parts of their current system rather than replacing everything outright.
This practical approach is particularly valuable for businesses currently using NEC, Mitel, LG-Ericsson, Avaya, Panasonic or similar legacy business telephone systems.