One-Bill

Every One-Bill invoice from Excel Communications includes a detailed account summary designed to make billing easier to understand.

Customers can view their previous balance, payments received since the last invoice, balance brought forward and total charges for the current billing period. Discounts applied to the account are clearly shown, alongside VAT and the final total to pay.

The invoice also includes your customer reference number and invoice number, making it easier to discuss your account with the customer services team if needed.

Unlike overly complex telecom invoices that can be difficult to interpret, One-Bill is designed to provide a clear breakdown of your services in a format businesses can actually understand and manage effectively.

Yes. One of the biggest advantages of One-Bill is the amount of administrative time it saves.

Many businesses underestimate how much time is lost dealing with disconnected telecom suppliers, separate invoices and billing queries. One-Bill simplifies this process by bringing services together into one manageable document with full transparency.

Finance teams can quickly review charges, directors can easily understand monthly telecom costs and operational staff have a single point of contact for support. Businesses no longer need to spend time trying to work out which supplier is responsible for which service.

For growing companies, especially those adopting VoIP phones and cloud communications, this becomes a major operational benefit as communications infrastructure expands.

Customers can access their One-Bill information using the details provided when their services are set up with Excel Communications. Your invoice will contain your customer reference number and invoice number, which helps identify your account quickly if you ever need support.

The first page of your invoice always displays your account summary, including previous balances, payments received, VAT, discounts and total charges for the billing period. This gives customers a quick overview of their communications spending without needing to search through multiple documents.

If you are unsure how to access your billing information or need assistance with your account, the Excel Communications customer services team is available Monday to Friday between 9am and 5pm on 03333 660 770, with email support available outside these hours for timely assistance.

Modern VoIP systems are designed to simplify business communications, and One-Bill supports that same approach operationally and financially.

Businesses using hosted telephony platforms through Excel Communications often combine several connected services together, including fibre broadband, cloud phone systems, mobile integration, cordless Wi-Fi handsets, remote worker apps and business connectivity. Without a unified billing structure, those services can quickly become difficult to track and manage.

For example, a warehouse operation using Wi-Fi handsets for roaming staff may rely on stable wireless infrastructure, hosted VoIP licensing and resilient broadband simultaneously. A busy estate agency may operate desk phones in the office while negotiators use mobile softphone apps remotely. A multi-site restaurant group may need identical call routing and connectivity across several locations.

One-Bill allows those services to sit cohesively under one provider relationship, helping businesses maintain visibility, accountability and consistent support as they scale their communications systems.

One-Bill from Excel Communications combines multiple business communication services into one clear monthly invoice, making it easier for businesses to manage VoIP phones, broadband, connectivity, mobile services and support without juggling several providers.

For many businesses, the problem is not the technology itself. It is the administration that builds around it. A restaurant may have separate invoices for card machine connectivity, VoIP handsets, guest Wi-Fi and business broadband. A care home could be managing hosted telephony, cordless DECT handsets, nurse-call integrations and mobile contracts across different suppliers. A growing accountancy firm may have hybrid workers using cloud phone systems in different locations, all billed independently.

One-Bill removes that fragmentation. Instead of finance teams spending time reconciling multiple invoices and querying different providers, everything sits under one account with product summaries and full itemisation. Businesses searching for “single telecom bill”, “one supplier for VoIP and broadband” or “combined business communications billing” are usually already feeling the strain of managing disconnected services.