Customers can access their One-Bill information using the details provided when their services are set up with Excel Communications. Your invoice will contain your customer reference number and invoice number, which helps identify your account quickly if you ever need support.
The first page of your invoice always displays your account summary, including previous balances, payments received, VAT, discounts and total charges for the billing period. This gives customers a quick overview of their communications spending without needing to search through multiple documents.
If you are unsure how to access your billing information or need assistance with your account, the Excel Communications customer services team is available Monday to Friday between 9am and 5pm on 03333 660 770, with email support available outside these hours for timely assistance.