Connectivity
Excel provides all types of connectivity for voice and data
Excel Comms provide a comprehensible distinction of cost and customer service for your business needs. Offering all forms of connectivity or what is physically possible to obtain in your companies area exchange.
All of our connectivity products can be provided as a wires only or fully managed option.
Our established and well proven project management services can be applied to all new projects ensuring a fully co-ordinated and close working relationship with key personnel to fit the customer’s requirements.
Excel offers a single point of contact with a dedicated customer account manager backed up by an experienced on-call customer service technical support team
Excel strive to be competitive and more personal
Expert advice
One provider for voice & data
Private network
Guaranteed voice quality
24 x 7 technical support
Confused by connectivity?
By December 2025, the traditional analogue phone network (the Public Switched Telephone Network, or PSTN) will reach the end of its life and newer digital technologies will take its place.
This means that around 16 million lines and channels will need to be upgraded to alternative products over the next six years.
We’ve spent the last 12 months talking to industry, and BT proposed plans for Mildenhall in Suffolk to become a testbed, giving Openreach, Communications Providers (CPs) and special service providers the chance to test new products and work out how they could migrate people safely and smoothly.
Here at Excel Communications, we're excited about the move to digital, and the opportunities it brings for our customers to develop new products and meet their customers’ demands for decades to come.
There are three main ways we can connect you to the network...
FTTP
The future is Full Fibre to the Premises (FTTP), where pure fibre optic cables connect you straight to the exchange to your front door. This is our most popular service!
FTTC
If you've got a fibre package from your Communications Provider today, it's likely you're connected via FTTC. Fibre to the Cabinet increases basic broadband speeds by connecting powerful fibre optic cable to the cabinet, then copper wires to your home or business.
Copper network (ADSL)
Basic broadband access uses a copper phone line connected to the exchange. Check with a communications provider if you can upgrade to FTTC / FTTP.
If you're not sure what connectivity soluion is best for you, contact us and we'll be happy to help.
Our products consist of...
Internet Access
ADSL Broadband
Bonded Broadband
Fibre Broadband
EFM, Ethernet First Mile
Ethernet
Ethernet over FTTC
3G, 4G & 5G Data Access
Fibre-to-the-Premises (FTTP)
Ubiquiti Access Points
Frequently Asked Questions about Business Connectivity
Consumer broadband is designed for households. Business connectivity is designed around uptime, performance, support and operational continuity.
A managed business connectivity service from Excel Communications typically includes:
- Dedicated account management
- Technical support
- Monitoring and fault escalation
- Voice quality optimisation for VoIP
- Private networking options
- Managed routers and Wi-Fi infrastructure
- Coordinated installation and project management
Businesses increasingly rely on cloud software, hosted telephony, Microsoft 365, CCTV, EPOS systems and remote access. Poor connectivity impacts productivity, customer experience and revenue.
Managed connectivity ensures your network infrastructure is built to support the way modern businesses actually operate, rather than simply providing internet access.
Bonded broadband combines multiple broadband connections together to improve overall speed, resilience and reliability.
This is especially useful for:
- Rural businesses with poor fibre availability
- Sites with unreliable broadband infrastructure
- Businesses needing backup internet redundancy
- Temporary offices or remote locations
For example, if one line fails, the remaining connections can continue carrying traffic, helping reduce downtime. Bonded broadband is often a cost-effective alternative where leased lines or FTTP are unavailable.
Many hospitality venues, warehouses, industrial units and remote offices use bonded broadband alongside 4G or 5G failover solutions to maintain stable connectivity.
The UK PSTN switch-off means the traditional analogue copper phone network is being permanently retired and replaced with digital IP-based services.
This affects:
- Traditional phone lines
- ISDN systems
- Older broadband services using copper infrastructure
- Legacy alarm, lift and payment systems
Businesses that still rely on analogue or ISDN technology will need to migrate to digital alternatives such as:
- VoIP phone systems
- Full Fibre broadband
- Ethernet connectivity
- SIP trunking
- Mobile data failover solutions
Openreach and UK telecom providers are actively moving businesses towards digital infrastructure. Businesses that prepare early usually avoid rushed migrations, downtime and compatibility issues later.
Excel Communications helps businesses plan migrations carefully with project management, connectivity reviews and managed installation support.
These are three different types of internet infrastructure commonly used by UK businesses.
FTTP (Fibre to the Premises)
FTTP uses full fibre optic cabling directly to your premises. It offers the fastest and most reliable business broadband connection with lower latency and speeds up to 900Mb or higher. It is ideal for cloud communications, VoIP phone systems, video conferencing and growing businesses.
FTTC (Fibre to the Cabinet)
FTTC uses fibre optic cabling to the local street cabinet, then copper wiring into your building. It is faster than traditional ADSL but can still suffer speed drops depending on distance from the cabinet.
Ethernet Leased Lines
Ethernet provides a dedicated uncontended connection directly for your business. Unlike shared broadband, bandwidth is reserved specifically for you, making it ideal for businesses that cannot afford downtime or inconsistent speeds.
Businesses often move from FTTC to FTTP or Ethernet as their reliance on cloud systems, hosted telephony and remote working increases.
The best business connectivity solution depends on how your business operates, how many users you have and what you rely on day to day. Businesses that mainly use email and cloud software may only need Fibre Broadband or FTTC, while companies running VoIP phone systems, CCTV, EPOS systems, remote working or large file transfers often benefit from Full Fibre FTTP or a dedicated Ethernet leased line.
At Excel Communications, connectivity is tailored around what is physically available at your exchange and what your business actually needs, rather than selling a one-size-fits-all package. Options include:
- FTTP Full Fibre broadband with speeds up to 900Mb
- FTTC fibre broadband
- Ethernet leased lines
- Bonded broadband for rural or poor coverage areas
- 3G, 4G and 5G backup connectivity
- Fully managed or wires-only services
A proper business broadband solution should also include support, guaranteed uptime options and scalability as your business grows.