Manufacturing

Manufacturers should look for more than just price. Reliability, response times, UK-based support, scalability and industry experience are often far more important when communications affect production and customer service.

Excel Communications works with manufacturing businesses to create practical telecoms solutions that support daily operations rather than complicate them. That includes business broadband, VoIP phone systems, Wi-Fi infrastructure, mobile connectivity and ongoing support designed around the realities of industrial environments, production deadlines and growing operational demands.

Low latency is critical for real-time communications and cloud-based manufacturing systems. Delays in voice traffic, remote access platforms or live production monitoring tools can affect operational efficiency and communication between teams.

For VoIP systems specifically, poor latency can lead to delays, jitter and poor call quality. Excel Communications helps manufacturing businesses optimise their connectivity for voice and operational performance, ensuring calls remain clear and systems remain responsive even during peak usage.

Yes. Many manufacturers now prefer a single provider for business broadband, VoIP telephony, mobile contracts and IT connectivity. Managing multiple suppliers can create confusion during faults, upgrades or billing queries.

Excel Communications offers a fully managed approach that combines connectivity, business mobiles and telecoms support under one provider. This gives manufacturers a single point of contact, simplified billing and better visibility over communications costs across offices, warehouses and remote teams.

For many manufacturing businesses, yes. If production systems, cloud software or VoIP phones rely on internet connectivity, a backup connection can help maintain operations during outages.

Excel Communications can provide failover connectivity using secondary fibre circuits or 4G and 5G backup solutions. If the primary connection fails, traffic can automatically switch to the backup service to help minimise disruption. This is particularly important for manufacturers handling time-sensitive production schedules, supplier coordination or customer fulfilment.

Manufacturing Wi-Fi now supports far more than internet browsing. Warehousing systems, handheld scanners, stock control devices, cloud applications, digital signage, production monitoring and wireless VoIP handsets all depend on strong wireless coverage.

Poor Wi-Fi can slow down workflows, interrupt communication between departments and create bottlenecks in production environments. Excel Communications designs business Wi-Fi solutions that provide stable coverage across warehouses, workshops, offices and outdoor operational areas, helping manufacturers maintain productivity and reduce connectivity issues across the site.

The UK PSTN and ISDN switch-off means traditional analogue and legacy phone lines are being phased out in favour of IP-based communications. Manufacturing businesses still using older line systems, fax lines or legacy PBX hardware will eventually need to migrate to digital alternatives.

Excel Communications supports manufacturers through this transition by replacing outdated infrastructure with modern VoIP phone systems and future-ready connectivity. This allows factories and industrial businesses to continue operating without disruption while gaining additional features such as remote working, mobile integration, call reporting and improved scalability.

Manufacturing businesses are increasingly targeted by cyber attacks because many rely on connected machinery, cloud systems and industrial IoT devices. Weak network security can expose production systems, VoIP phones, CCTV platforms and connected equipment to serious operational risks.

Excel Communications helps manufacturers improve cyber resilience through managed networks, secure business connectivity, firewall protection, segregated networks and secure VoIP deployment. Separating office traffic, guest Wi-Fi, production equipment and business-critical communications helps reduce vulnerabilities while improving performance across the entire network.

Yes, but the phone system and network need to be designed properly for manufacturing environments. Modern VoIP systems can work extremely well across factories, warehouses and engineering facilities when paired with robust connectivity, professional Wi-Fi coverage and industrial-grade handsets or wireless DECT solutions.

Excel Communications supplies VoIP systems that allow production managers, warehouse teams and office staff to stay connected across large sites without relying on outdated analogue systems. Features like call routing, hunt groups, mobile apps and cordless handsets help manufacturing teams communicate quickly between departments, loading bays, production lines and remote workers. HD voice technology and noise-cancelling headsets can also significantly improve call clarity in louder industrial settings.

Residential broadband is designed for households, not production environments. Manufacturing businesses often require stable upload speeds, low latency, service level agreements (SLAs), priority fault resolution and the ability to support dozens or hundreds of connected devices simultaneously.

In manufacturing, even a short internet outage can impact order processing, warehouse systems, supplier communications, cloud backups and IP telephony. Business broadband from Excel Communications is designed to prioritise uptime, resilience and performance, helping manufacturers reduce costly interruptions and maintain smooth operations across the factory floor and office environments

Manufacturing businesses typically need more than standard office broadband. Modern factories rely on cloud-based ERP systems, CCTV, VoIP phone systems, stock control, production monitoring, supplier portals and connected machinery, all running simultaneously. A leased line or business-grade fibre connection usually delivers the reliability and guaranteed speeds manufacturers need to avoid downtime and production delays.

Excel Communications helps manufacturers choose the right connectivity based on operational demands, number of users, site size and critical systems. For example, a factory running cloud-based production software and VoIP telephony across multiple workshops will require a very different setup compared to a small fabrication unit with a handful of office staff. Reliable connectivity is no longer a luxury in manufacturing, it is operational infrastructure.