Hospitality
The guest experience is everything for hospitality businesses today. Competing against other reputable restaurants and hotels means you need to offer an elevated guest experience that caters to everything they need during their visit.
What if every guest in your hotel, spa, or resort could reach exactly what they need without hassle? The reality is, many hospitality phone systems make it complicated for guests to book attractions, order food, or even connect with guest services. That friction risks chipping away at the experience you work so hard to perfect.
Excel Communications solves that problem. Our modern solution enhances your offering, giving guests one simple platform to order food, book services, discover promotions and connect with your team—all in a way that feels seamless, professional and effortless.
Guest-friendly room features
Wake-up scheduling, call blocking after checkout, and guest names shown on room phones.
Efficient housekeeping tools
Staff can update room status or maintenance needs directly from the phone.
Unified staff communications
Apps for mobile devices keep reception, housekeeping and F&B connected anywhere.
PMS integration
Connects with hotel management systems for smooth check-in/out, billing and guest data.
Secure by design
Built-in protection without extra VPNs or add-ons, ensuring guest and business data is safe.
Scalable for any property
From boutique hotels to large resorts, the system grows as your business does.
Our Hospitality Solution
What happens when your hospitality venue relies on old phone lines, analog devices, or an internet outage strikes?
For many hotels, restaurants, and event spaces, these technical gaps can disrupt service, cut communication with guests, and damage the experience you’re trying to deliver.
That’s where Wildix technology, delivered through Excel Communications, steps in. Media gateways let you connect legacy phone lines, analogue phones, and even fax machines into one unified system, so you don’t need to rip out existing equipment to modernise.
If the internet goes down, the DaySaver LTE gateway automatically switches to mobile data, keeping calls, bookings, and guest enquiries flowing without interruption. And for larger venues like hotels, resorts, or conference centres, the Public Announcer integrates directly with your communication system, making it simple to broadcast updates or emergency alerts with total reliability.
The result? A future-ready phone system that quietly takes care of the technical headaches, while you focus on what matters most—delivering an effortless guest experience.
Wildix WelcomeConsole 5 — Reception Desk Phone
Take control of every call with ease.
The WelcomeConsole 5 is built for busy hospitality front desks where first impressions matter most. With 106 BLF keys (42 visible at a glance), your team can see exactly who’s available and transfer guests to the right person without delay.
Fast, simple and reliable, this reception desk phone keeps everything at your fingertips. Pair it with your preferred headset for extra comfort, and you’ll have the perfect balance of professionalism and efficiency — ensuring every guest feels taken care of from the very first ring.
Ubiquiti U7 WiFi 7 Access Points
Future-proof your guest experience.
The UniFi U7 Access Point brings the power of Wi-Fi 7 to hotels, restaurants and venues that need the very best in connectivity. Offering faster speeds, lower latency and greater capacity, it keeps guests online without a hitch — even when hundreds of devices are connected at once.
Wi-Fi 7 means smoother streaming, quicker downloads, crystal-clear video calls and more reliable mobile check-ins. Guests get the experience they expect, while your staff benefit from rock-solid connections for POS systems, booking platforms and digital signage.
Sleek, discreet and simple to manage, UniFi U7 blends into your interiors while scaling seamlessly across your venue. From the lobby to the rooftop bar, every corner enjoys enterprise-grade performance — keeping your hospitality business ahead of the curve.
Helping Hospitality Businesses Deliver the Connected Guest Experience
For today’s guests, great Wi-Fi is as important as clean sheets and a good breakfast. Whether they’re streaming their favourite shows, uploading holiday photos, or catching up on work, a slow or patchy connection can quickly ruin the experience.
The challenge? Hospitality environments are some of the toughest places for Wi-Fi. Hotels, restaurants, and event venues need networks that can cope with hundreds of guests connecting at once, often with multiple devices. Add in the need for coverage in guest rooms, lobbies, restaurants, meeting spaces, and even outdoor areas, and the demands quickly add up.
That’s where we help. By designing and installing high-performance networks built for high-density environments, we ensure:
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Seamless coverage across every guest area, from bedrooms to public spaces
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Lag-free streaming so guests can watch, call, or work without interruption
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Smarter management that makes it easy for staff to oversee and control the network
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Future-ready systems that scale as your venue grows and guest expectations rise
With the right setup, Wi-Fi becomes more than just a utility — it becomes part of the experience that keeps guests happy, encourages great reviews, and drives repeat bookings.
If you want to create a connected environment that works for both your guests and your team, we can help you make it happen.
Ultimate Flexibility with 200 Business Intergrations
Including CRMs, databases, hospitality, finance and more through the Wildix Integrations Hub
The full scope of the hospitality solution
A wide range of compatible hotel phones for reception, rooms and back office.
Professional Phone System
Guest Wi-Fi Solutions
Staff Mobile Plans
CRM & PMS Integration
Call Analytics & Reporting
Conference Calling Facilities
Popular features for Restaurants, Hotels & Hospitality
A wide range of compatible hotel phones for reception, rooms and back office.
IVR / Auto Attendant
Seamlessly direct guests to the right team or department with tailored call menu options.
On Hold Marketing
Keep callers engaged with On Hold Marketing, perfect for promoting your restaurant, spa, gym or special offers.
Answer On Any Device
Take calls on Wi-Fi or 4G through the app, so you’re always connected across your venue or worldwide.
Missed Call Logs
Smart call logs capture every missed call, helping you secure bookings even during peak busy periods.
Why Us?
Easy to use with no technical know-how required, fully backed by our in-house Liverpool City Region support team.
Customer Testimonial
I can confirm the Boutique Hotel Group have been a client of Excel Communications since 2016. Simon and his team have always been of great help and I can recommend his services.
— Boutique Hotel Group Limited